Refund policy

ALL SALES FINAL — NO CHANGE-OF-MIND RETURNS OR EXCHANGES

The BootRoom AU operates as an independent specialist reseller of Rare & Classic Football Boots. Like a thrift store for rare boots, all sales are final. We do not offer returns, refunds or exchanges for change of mind.

YOUR RIGHTS
Nothing in this policy limits your rights under the Australian Consumer Law. If your order is faulty, not as described, or not authentic, you are entitled to a remedy.

HANDLING TIME
Please allow 1–3 business days for order processing and dispatch from our Sydney headquarters.

CONDITION & AUTHENTICITY
Every boot we sell is 100% authentic and accurately described. We photograph and inspect every pair before listing. Condition details are clearly stated in each product listing. If a pair we sell ever turns out not to be genuine, you will receive a full refund.

Please note:
- Boots manufactured prior to 2014 may show signs of age-related wear including sole separation, inner lining wear or adhesive degradation. This is normal for vintage footwear and is reflected in our pricing and descriptions.
- Boots manufactured prior to 2014 are not recommended for use on artificial surfaces.
- As a reseller we cannot guarantee the structural integrity of used or vintage boots beyond what is described at the time of sale.

SIZING
We source boots from around the world. Please check sizing carefully before purchasing. Size conversions are listed on each product page. We do not accept returns due to sizing issues.

DAMAGED IN TRANSIT OR NOT AS DESCRIBED
In the unlikely event your order arrives damaged in transit or not as described, please contact us within 48 hours of delivery with photos. We will review your claim and offer a repair, replacement or refund as appropriate.

QUESTIONS BEFORE BUYING
We strongly encourage you to contact us before purchasing if you have any questions about condition, sizing or authenticity. We're happy to provide additional photos or information.

Contact us at vault@thebootroom.com.au, call +61 432 310 575, or DM us on Instagram @thebootroom.au

— The BootRoom AU Team 🇦🇺
Sydney, Australia | Est. 2019